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CPD Approved – Master Customer Service to Improve Satisfaction and Loyalty
 
Course Overview
Providing excellent customer service is key to ensuring client satisfaction and business success. This CPD-approved online training course will teach you how to meet and exceed customer expectations by developing strong communication skills, understanding customer needs, and handling complaints effectively.
The course starts by defining customer service and explains why it’s vital to business success. It goes on to cover the goals of customer service, communication techniques (both verbal and non-verbal), and methods for delivering exceptional service. By the end of the course, you’ll be equipped with practical skills to enhance the customer experience and build strong, lasting relationships.
Who Should Take This Course?
Customer Service Representatives – Improve customer interaction and satisfaction
Team Leaders & Managers – Learn how to lead and support a customer-focused team
Sales Professionals – Understand customer needs and provide tailored service
Business Owners – Build a customer-centric business culture
HR & Training Professionals – Equip your team with the skills to provide top-notch customer service
Course Modules
About the Course – Introduction to customer service concepts
What is Customer Service? – Defining customer service and its importance
The Goals of Great Customer Service – Understanding objectives and standards
Discovering and Understanding Customer Needs – Techniques for identifying customer requirements
Delivering Maximum Levels of Customer Service – Practical tips to go beyond expectations
Making Customers Feel Great From the Start – Creating a welcoming environment for customers
Communication Skills – Mastering verbal communication for better customer relations
Non-verbal Communication and Body Language – Understanding the impact of body language on customer interactions
Dealing with Customer Complaints – Strategies for managing and resolving complaints effectively
Key Course Features
CPD Approved – Recognized for professional development and career progression
Fully Online & Self-Paced – Learn when and where it suits you
Approx. 75 minutes of video content – Comprehensive training on key customer service skills
Instant Certificate Upon Completion – Showcase your expertise in customer service
Practical tips and strategies for exceptional customer interactions
Course Duration
Approx. 75 minutes of video content (excluding reflection time and quizzes)